Well, it seems that the two weeks off may have done some good for IAW. Many of the outstanding issues buyers have had with IAW (that I know about because they have been posted on the Star Trek Prop, Costume and Auction Forum) have been resolved. Some have not.
Two of my friends only had their issues resolved because they charged back their credit cards; a tactic that seems to get an immediate response from IAW.
Responses to emails are still sporadic. But if you push hard enough, you will usually get an answer. Don’t be afraid to press hard. Today Dom, after a hard email on my part, resolved my two outstanding issues quite quickly.
If you have an outstanding issue, you should log it on the IAW Master Issues Thread on the Forum, and don’t let up till you get it resolved.